Return and refund policy

Returns & Exchange Policy
Not satisfied with our product? We promise full refund for the item.
If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we’ll be happy to refund the amount. Please return the unused item with tags within 15 days of receipt.
Due to the intimate nature, we do not accept returns on kurtis and jump sout.
There is no exchange permitted for any of the items provided on the Website.
In case you wish to return the item you bought, you will need to place a return request for the same following the process as listed below.
In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
You can initiate the returns by logging into your account on www.sawnta.com.
Log into your account.
Go to My orders
Click on ‘Return’ against the item you wish to return.
Specify the account in which you would like the refund amount to be credited.
Fill in the details and raise a return request by clicking on submit button.
You will receive a confirmation for the return initiated.
Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
A maximum amount of Rs.200/- would be reimbursed towards the shipping cost in the form of sanwata associates.
If you are a Guest, and want to make a return, follow the steps below to place a return request.
Verify using the OTP generated on the contact number/email id used while placing the order.
Create a password and log in to www.sawnta.com using the phone no./email id used to make the purchase.
Click on ‘Return’ against the item you wish to return under My Accounts>My Orders.
Specify the account in which you would like the refund amount to be credited.
Fill in the details and raise a return request by clicking on submit button.
You will receive a confirmation for the return initiated.
Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
A maximum amount of Rs.200 would be reimbursed towards the shipping cost in the form of sanwata associates.
Refunds
Once we receive the product at our warehouse, we will refund the money or issue sanwata associates, as per your preferred choice provided the product are in a good unused condition and tags attached to it.
For Credit card/Debit card/Net Banking payments, it may take upto 7-10 business days for the refund amount to reflect in your account (depending upon your bank).
Sanwata associates will be issued within 7-10 business days and can be used to purchase again from info@sawnta.com. Please choose sanwata associates the desired option when initiating the return request on our Website
For orders placed usins, the refund amount will be credited to your sanwata associates account only.
Any sanwata associates / cashback vouchers applied will be activated again.
Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.
Free Gifts cannot be returned or exchanged.
Please email to our customer support address given on the Website in case of any clarification
Terms and Conditions for Returns
info@sawnta.com will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.
Due to the intimate nature, we do not accept returns on Panties and Briefs.
Refund/sanwata associates will be issued only after the product is received at our warehouse.
The products should be at an unused condition without removing or tampering the original tags.
sanwata associates will be issued within 7-10 business days of receiving the product at the warehouse. Prepaid refund will be initiated within 7 working days of receiving the product at the warehouse. It may take 7-10 business days for the amount, to reflect in your bank account.
You can return either complete order or part of the order.
In case of Returns / Refunds – If any order which had a FREE gift or item which was not charged, need to be returned in order to claim the refund/ sanwata associates/voucher for the entire amount paid. In case the Free Gift or items that have not been charged are not returned along with the exchange/return product, a full refund/credit/ voucher for full value shall not be issued. There may be a pro-rated deduction of the value of the Free Gift or item not charged to calculate the credit amount in case the Free Gift / Item not charged have not been returned.
Please pack the products properly and paste/write the address: plot C14-15 shivpuri maruti nagar near cheelgadi rastaurent sanganer jaipur – 302029. Please mention the Return Id on the packet.
Please make sure you seal the packet completely before handing over to courier partners.
Please use separate packets for items from separate orders.
info@sawnta.com follows a 15 days No question asked return policy. You can return the product within 15 days of delivery.